Help Center

ORDER & ACCOUNT HELP

PRE - ORDER HELP

What payment methods do you accept?

Is there a Minimum Order?

Can I collect an order from you?

Do you have a Catalogue?

Do you offer Wholesale or Trade prices?

What are your Shipping Prices?

Do you have a shop where I can browse items?

POST - ORDER HELP

Where is my package?

Can I change my order?

What's your Refund / Return Policy?

I haven't received a confirmation email after placing an order?

Can I use Photos, Images or Text from your website?

SHIPPING INFO

How do I know how much Shipping will be?

Where is Our Family Crafts Located?

How long will my item take to reach me?

Do you offer International Shipping?

Do you offer Bulk / Pallet Shipping?

How do I collect my order?