EASTER WEEKEND - We will be closed Friday, Saturday, Sunday & Monday over the Easter weekend as there are no DPD or Royal Mail Collections - Orders placed over this period will be dispatched Tuesday - You may receive a notification of dispatch over the weekend, this is just us packing and labelling your orders, they will not be sent out until Tuesday.
I wanted to update you on our current status with COVID-19 and how are are serving our customers.
I wanted to outline to you our processes to show you the steps we've taken as a company to protect everyone involved and enable us to still get your products to you.
We are fortunate enough to have a large building on our home property that we have moved a lot of our stock to, this means that we don't need to leave our own property to pick and pack your orders, only strategically leaving our property when absolutely necessary to restock (we're aiming for no more than once a week) - during this time some items may temporarily go out of stock as we will wait until we absolutely need to restock to visit our main warehouse.
We will only be using family members to pack your orders, this means direct people who are living in our house, no external staff or visitors will be permitted, we don't see this will affect any orders going out but we may need to stick to our midday order cutoff and sacrifice fast email support, we may also need to direct all call enquiries to email so we can answer emails later in the day.
We have setup collection and delivery sheds and arranged with Royal Mail & DPD to collect direct from our home, there will be no direct contact with the delivery companies and we've also setup a delivery area so deliveries being made to us can be contact-free.
We are currently all well and are (and have been) adhering to strict cleanliness and sanitising procedures at all times.
We would like to reassure you that as a company we will not be putting anyone at risk and are adhering, just like you, to the strict lockdown currently in place.
We know this is a frightening time and surreal for a lot of people we've spoken with, we will support you as much as we're able to.
If you've not seen our previous invite, we've setup a Facebook group where fellow crafters can share information and tips and just generally get support, we'd love to see you there.
Best wishes & stay well,
Tom & Sarah Hartshorn