We strive to make sure your products reach you in perfect condition, however, sometimes things can go wrong - we're here to help!

Sometimes things get broken (e.g. glasses) or damaged during transit and we have a simple policy that our customers appreciate. Send us a picture of any damaged item to hello@yourcrafts.co.uk and we will send you a replacement. Simple!

We aim to reply to all emails within 24 hours and you can call us on +44 (0)330 1331 501 between 9:00 am – 5:00 pm.

You have 30 days to return any products you don't want to keep. Follow the steps below to return your item to us:

Note that due to hygiene issues we're unable to take back any products that have had a seal broken, wax and fragrances as we're unable to resell these.

Package the items in the same way they were dispatched to you. Make sure to include your order number in the return and a short note explaining why you are returning the order. Unfortunately, tracking an order without an order number is near impossible so if we don’t have your order number, we will not know who the order came from and a refund will not be able to be processed.

Send the parcel back to us via your local post office, second class is fine. If the parcel is over 2kg, Royal Mail will not accept it on a second class service. The cheapest option for a return would be to use a service like www.parcel2go.com

Make sure you receive proof of postage from the counter staff or courier company.

Once the parcel has arrived back with us in good condition, your return will be inspected and your refund processed. Please note the cost of return is to be covered by yourself.

Refunds are made promptly using your original payment method. Payments may take up to 14 days to process. If you haven't received your refund within fourteen working days, please contact us and we'll investigate. Please return your unwanted products to: